The Journey Begins
Our interest in Behavioural Management began in 1990s when Davin went offline from an executive role in Brisbane Water to run the Quality Improvement program for Brisbane City Council. This program and methodology was an off-the-shelf product, highly prestigious and internationally recognised.
The program focussed on performance improvements through workforce engagement and participation.
It had some successes, and many of the workforce showed great capability. Ultimately the program failed and faded away, due to the lack of a systemic approach to change, and limited on-going interest and personal commitment by senior officers of the organisation. The program failed to engage their hearts and minds and so was unsustainable.
Cultural change for improvement in performance
In the mid 90’s, Water Authorities across Australia were striving for improved service and price performance. Several implemented outsourcing to fast track developments.
Davin considered a similar process for the Brisbane Water’s Operations Branch. But as a manager, he had a responsibility to his people and thus offered them an option to achieve competitive performance through supported efforts.
The employees voted to undertake the process. This was a collaborative approach across the entire workforce, which led to massive changes to work practices and workplace culture through facilitated redesign, involvement and engagement.
It was a marathon over a year with massive improvements and change. However, we found the workforce simply ran out of energy to keep driving improvements. The improvement process slowed down as the obvious changes had been implemented. We could not see an easy way to reignite the program.
The next stage involved self-development and for many this was hard. We implemented a Gestalt program on a voluntary basis to find the next steps in performance improvement and to remove self-limiting behaviours. Those who participated experienced significant personal and interpersonal growth.
It was obvious that this program worked, however for most managers it was too confronting to be seriously undertaken. Davin became passionate in finding a system solution that could fulfil this need within organisations.
Finding a behavioural management system
During the period from 1995 to 2000, Davin had completed a number of personality profiles as a requirement of his executive role in Brisbane City Council. However, these profiles provided little or no advantage in promoting a positive cultural change that drove business performance.
For the next 7 years, Davin sought a system that addressed this cultural and performance gap. Through working with water businesses and Regulators around the world, he became intimately familiar with the use of collaborative contracts.
In 2006, Davin came across ‘Management Drives’ that demonstrated real knowledge, and provided a system for behavioural understanding and management that supported collaborative working practices.
Davin embarked on his journey to becoming a specialist in behavioural mapping, relationship management and effective organisational collaboration.
Davin’s wife, Denise, had been a major facilitator in the Gestalt program and also saw the significant potential in the Management Drives program.
MD Australia created in 2008
Over the next 8 years, we marketed Management Drives Australia in the Australian water industry, and in small to medium organisations, and trained a number of HR/ OD/ coaching professionals in the process. We realised that the tools and methodologies provided from the Netherlands were insufficient for the Australian market, and proceeded to develop new tools and methodologies including:
· Behavioural risk analysis
· Employee engagement
· Relationship Management
· Advanced Individual Profiles, and
· Team Development
We understood that the foundation of our work was supporting human beings to work together effectively, to support organisations achieve their purpose by improving alignment, relationships and collaboration, and to grow the people within the organisation. Hence we adopted the business trading name: The Institute for Collaborative Management.
Mission: We are consultants, facilitators and pioneers who foster high-impact collaborations that build just, humane and sustainable organisations for outstanding purpose and profits.
Vision: We will work in collaboration with enterprises to create a just, humane and sustainable society.